Visitor
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9 Messages
sent emails have disappeared
Literally all of my sent emails older than April 2022 have completely disappeared. I have reached out to Xfinity helpdesk and the restore gave me back to June of everything except my sent emails. What's happening and how do I get my emails back. Please Help!
XfinityOrlandoM
Official Employee
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290 Messages
4 months ago
@user_53bde9 her is a great link https://comca.st/3d5cyW7 to recover deleted emails
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user_53bde9
Visitor
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9 Messages
4 months ago
No. That method of recovery only works for recently deleted emails. I've lost my entire history of sent emails. I never deleted them. My second attempt at recovery from Xfinity help only gave me the last 30 days which I already have.
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user_42521d
Visitor
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1 Message
2 months ago
Has anyone found out how to fix this problem or how to reach someone at Xfinity who will actually help?
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XfinityCSAEmail
Official Employee
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1K Messages
2 months ago
Good morning,
@user_53bde9 Apologies for not seeing/getting to this sooner, but unfortunately the logs are no longer available to review what exactly happened, but what I can see from currently logs is that there is frequent access via IMAP from an iPhone iOS 15.6.1 and in my experience majority of email disappearance issues involve email clients. Have you reviewed for any recovery options on the device in question and/or reviewed some of its settings to confirm if there are any deletion schedule rules that could have removed the emails? To additionally note, our system is not designed or coded to monitor/prune emails from anything besides the spam and trash folder, for exact details on our system deletion schedule: https://www.xfinity.com/support/articles/set-email-deletion-settings
If there is deletion happening that is not referenced in the link above, its not being done by our servers - its being done externally by a third party email client.
@user_42521d similarly as above, but whatever is accessing your emails over IMAP is not providing an identifier so I am not able to tell you what exactly is accessing your emails and manipulating them. If you do not access your emails over IMAP then you may want to secure your email account with password and secret question changes and possibly even disable third-party email application access under settings at the top right > Email Settings > Security on the left column > Third Party Access Security and make sure that the box has no checkmark to disable.
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user_53bde9
Visitor
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9 Messages
2 months ago
Thank you so much for your help. I unchecked the Third Party Access Box and I'm changing my password and security info. I appreciate your taking the time to look into this and help me from preventing it from happening again.
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user_53bde9
Visitor
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9 Messages
2 months ago
Hi, it's me again. When I disabled the Third Party Access I was able to use my email on my computer, but it completely blocked my ability to access my email on my cellphone. I have an Iphone 10. I always keep privacy protection turned on in my Iphone mail settings and that's not what's preventing my access. Is there any way around that so I can block third-party access and still be able to access my mail on my phone?
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