Visitor
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2 Messages
sent emails disappeared
All of my sent emails disappeared, all other folders appear ok. I need my sent folder restored.
Visitor
•
2 Messages
All of my sent emails disappeared, all other folders appear ok. I need my sent folder restored.
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_903de2, thanks for reaching out for help with your email recovery. We do have an option available to restore deleted emails, and you will have 30 days to recover any deleted emails before they become permanently unavailable.
If you follow this link: https://www.xfinity.com/support/articles/recover-deleted-email, we have a helpful article on how you can recover deleted emails from your Xfinity Email account.
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user_903de2
Visitor
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2 Messages
2 years ago
But I didn’t delete them . They just disappeared.
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XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
If you are using the Xfinity Web Portal to manage your emails, the Sent folder should not be automatically deleted. If you are using a 3rd party client, such as outlook, its possible there was a rule set up to auto delete the sent folder once emails reach a certain age. However, if the emails were auto cleaned, following the steps in the link above should recover any emails deleted within the last 30 days.
If this does not restore the content you are looking for, we sadly do not have a way to recover any lost emails.
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joym1
Regular Visitor
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9 Messages
2 years ago
My sent emails are not appearing and I cannot search for email in my inbox. This just happened a couple days ago. I can't seem to find any answers here.
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