Sent emails are not getting to recipients

If you're getting emails asking you to verify your email you may want to check and see if it gives you some instruction to follow, that may unblock your account.  But just be careful to make sure it is a legit email.  If it gives you a link, rather than clicking it see if you can find the page by logging into your account and see if there is a notice there.  Resolving whatever they're asking you to do may fix it.

If not, click on @ComcastCSAEmail and send them a message using the blue button on their profile page and ask them to look into it.  They were the only one who were able to finally get it fixed.

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@claretone wrote:

it's now April 26th and I'm having the same problem (for weeks??) I've read the full forum thread, Yarntrails very helpful but I'm still unclear how to actually fix it from my end. Sounds like Comcast is absolutely no help and I'd like to avoid wasting hours going down that rabbit hole. Dismaying absence of customer support when we are all relying on our email to survive! Can somebody provide a step-by-step approach to fix this? I've also been getting a dizzying amount of spam from comcast email addresses telling me to 'verify account' which I just delete (about 5 to 10 every day coming into my inbox). The timing of the two issues seem to correlate and I wonder if that could be the spam that has flagged my account? Should I just close my comcast account and go to gmail?!!

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I have been having the same problem for months and spent hours and hours in Feb trying to get some solutions. Got  to tier 3 person who mentioned something about an IP address but  he could not fix it. He suggested I go to an xfinity store which I did and they did not have a clue.

I stopped using the email but need to get using it again. Can someone be specific about unblocking the IP . I am not too savy with tech but am able to follow directions. Does it have to be unblocked by comcast?

Thanks and appreciate any help.

You can't unblock it yourself.  You can try calling support or using chat and specifically tell them you need the spam block removed from your IP address, but unknown if they will be able to do it, as you found previously.

You have a few other options 

Contact @ComcastCSAEmail by clicking on that blue link, then click the blue button and send them a message.  They seem to know how to unblock it.

The other option is (if your router supports it) to clone the MAC address of any computer on the network to the router's WAN port.  Your router manufacturer should have a tutorial on how to do it.  I'm not sure if the Xfinity gateway allows it or not, I don't think they do.  Then reboot your modem and you should get a new IP address.  Again I think this is only an option if you aren't using the Xfinity gateway as your router.

The "all else fails" option (if you are renting their gateway) is to bring your gateway in and exchange it for another one.  You will get  a new IP after you provision the new gateway.

I think it might have to do with any VPN security domain you might use in connection to your server domain. It does tie to your outbox but because it does not recognize your own server (as it becomes ramdom) it does not send. Just my theory