mschiffbauer's profile

New Poster

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4 Messages

Mon, Apr 5, 2021 5:00 PM

Sent Emails are Moved to Spam

Today, for the 2nd time this year so far, all of my sent emails magically appear in my Spam folder in online email.  As soon as I mark them as not Spam or move them to my Sent folder, they go right back to Spam.  Has anyone else had this issue?  Any ideas on how to get help with this?  I do sync with Outlook desktop and my Android phone.

Responses

Latoque

Expert

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28.8K Messages

1 m ago

Disable the account in the desktop client and on the phone.  Sign into the webmail UI with your computer and a browser.  Does the same thing happen?

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New Poster

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4 Messages

1 m ago

Yes, it still happens.  I ended up turning off my Spam filtering completely after trying many things through help in the Chat feature.  I haven't tested if it still happens, but am going through the process of deleting the thousands of emails that were moved to Spam and were even duplicated every time I tried to mark them as Not Spam or move them to my Inbox.

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