Sent box lacking history

I realized last night that my sent box only contains correspondence dating from 10/18/2018 to 10/18/2022, even though I have been using it regularly through the current date (3/27/2023). I ought to have a history reaching as far back as 2010. I tried reaching out to Xfinity customer service, because they have a recovery tool, but they said they can not run that tool on my email now.

Responses

CCErika

Problem Solver

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339 Messages

2 years ago

Hello there! Thank you kindly for reaching out here on Forums expressing your concerns about your email history. There is a great post regarding a similar issue with information that you may benefit from, posted from one of our amazing users here: https://forums.xfinity.com/conversations/email/my-sent-folder-is-not-showing-older-emails-i-sent/63a3e548507b4d3af9e0977e

Please let me know if you find the information useful, we are here for you 24/7!

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user_320136

Visitor

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2 Messages

@XfinityErika Thanks, but no.
It's not showing newer e-mail I sent either, and it doesn't matter if I'm using my personal e-mail application, or if I'm logged in to the email server on Xfinity.

Do you have any other ideas?

2 years ago

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Again

Expert

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31.5K Messages

@user_320136

From webmail have you tried sending yourself an email to see if it comes in?

Also, have you checked to make sure you haven't hit the 10GB limit? Click on the gear icon and at the bottom of the box it will show you how much space you have left.

Are you still a Comcast customer?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

Email

user_320136

Sent box lacking history

CCErika

user_320136

Again

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