Security Setting Getting Reset

@XfinityOrlandoM​ Thanks, there is no pop up that I see when I check/uncheck the Third Party System Access checkbox.  Wasn't able to send mail today, so I came back to the settings page and it was unchecked again.  Re-checked, now I am able to send mail again.  Again, I have to do this every few days.  Please fix.

Thank you @user_qcqmuy for providing an update to us, and I’m really sorry to hear you’ve been facing this ongoing issue. I completely understand how frustrating it must be to have to recheck the "Third Party Access Security" box every few days, especially when it impacts your ability to send emails. I truly appreciate your patience as we work to resolve this!

It sounds like the checkbox is not staying selected as it should, and that’s definitely not the experience we want for you. I want to make sure we get this fixed so you can avoid the inconvenience of having to manually adjust this setting.

Here are a few steps that might help:

1. Clear your browser cache and cookies – Sometimes, old data stored in your browser can cause settings to not save properly. Clearing this might resolve the issue.
2. Use a different browser or device – If the issue continues on one browser, trying a different one or even another device can help determine if it's a browser-related issue.
3. Ensure you click "Save" after checking the box – After you check the "Third Party Access Security" box, be sure to click the "Save" button to store your changes.
4. Check for updates – If you’re using an Xfinity app, make sure it’s up-to-date, as sometimes bugs are fixed in newer versions.

Also, you mentioned that there’s no pop-up when you check or uncheck the box. If you don’t see any confirmation after saving, it may indicate that something is preventing the setting from being saved correctly.

Please start the process to resolve this issue from the beginning and let me know how it goes. 

I tried a different browser, so far both Chrome and Edge don't show any "Save" button on that page.  I just check it and it works, until some days later, I have to re-check the box.  I've had to do this at least twice since my last correspondence here.   

Thank you so much for this update have you tried the incognito page on chrome?

Just tried Chrom incognito window, logged in, went to settings page, box was unchecked, checked the box.  There is no Save button.  

Good morning @user_qcqmuy 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

In case someone ever comes across this...

I contacted Xfinity Support directly and after two long chat sessions discovered that Comcast has a process which essentially unchecks the checkbox every couple of days.  "It's for security reasons" they say.  Whatever information they are worried that I have on my computer still exists. So, the supposed vulnerability never goes away when that box is auto-unchecked by the process.  Thanks Comcast!

@user_qcqmuy, We appreciate you greatly for your time spent on this and for sharing this information. Do you have any additional questions or concerns for us today?