Visitor
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4 Messages
Secondary user email address needs to be disassociated from my account
My daughter was a secondary user on my account. She was recently married, bought a house & now has her own account. I deleted her e-mail address from my account but it is still associated with my account by Xfinity. She is unable to access her own account with that email address. How do we resolve this. Our local store couldn't help.
Again
Expert
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31.9K Messages
4 years ago
Unfortunately you deleted her email address so it no longer exists - per se. You should have transferred it to her new account.
I will escalate this to see if there is anything that can be done to retrieve this [usually not available for 90 days after deletion] for your daughter. Just an FYI, though, any emails that were on the servers at the time of deletion are gone.
Customer Security Assurance might be able to help you as well. You can reach them at (888) 565-4329.
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user_15695d
Visitor
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4 Messages
4 years ago
Please re-read the threads. There is something wrong with our Xfinity accounts, not her email address.
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