Secondary user email address needs to be disassociated from my account

@Again    It wasn't a comcast email account.  Was finally able to get thru to a Customer Service Rep & she believes she resolved the issue. Thank you!

Hey there, @user_15695d! Happy to hear you got through with some this morning. :) I am confident we can get this sorted out, so hopefully it is fixed. If not, please let us know here!

Hi Korie- Still not working after several phone calls.  They cannot see her email  under my account, however every time she updates her password I get a notification asking if it was me updating the account & if not, to contact Xfinity.  Additionally, she gets a notification that the Primary User (me) must grant her access. She is the Primary User on her own account.

Xfinity My Account looks ok on both our accounts.  Issue seems to be with xfi Account ID.

On the Xfinity.com page - "I want to"  I select "find my Xfinity Account ID.   Then type in my Address,  Select "Not Me" (below) her email address comes up under my account.

@user_15695d

Are you saying her email address wasn't a comcast.net email address?

"It wasn't a comcast email account."

If it's not, how would Comcast be able to help?

Hi, @user_15695d! I'm sorry the issue wasn't resolved and we couldn't get your daughter's email associated with the Xfinity ID straightened out. I would have to take a closer look at both accounts. In order to do that, I'll need for you to send me a Peer to peer chat with your name and  address. Will you also include her email their? Thanks! I look forward to your reply.

To start a Peer to peer chat: Click "Sign in" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.