Secondary user account pass updates

After receiving the data breach email from Xfinity, I was able to change my primary account pass. But i am not able to reach the Account and Identity page under my account after logging in. The page is black with a gray circle with 3 dots in the middle of the page. The page flashes for a second and i have been able to make out it says "Something unexpected Happen" try refreshing the page , if the problem persists try again later . this is the page in question https://customer.xfinity.com/settings

What's going on xFinity? Are you still dealing with a breach/hack

I no longer use xfinity as my ISP but still maintain the email accounts.

Responses

XfinityThomasA

Official Employee

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1.8K Messages

11 months ago

Greetings, @jackrustler! As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months.

After you disconnect your service, you'll still have access to the following email features:

- Address book.
- Managing settings and preferences within My Account.
- Deactivating email accounts.
- Changing an existing email address.

Are you able to sign in to your account with your Xfinity Email address and password, click the Users tab at the top of the page, and view the Contact section under Help & Support?

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jackrustler

Visitor

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3 Messages

11 months ago

Hi x ThomasA

from this site i can sign-in with my user/pass https://www.xfinity.com/overview

I can click the account button, top right and go to email this works, if i click support it goes to this page https://www.xfinity.com/support/

What i can't do is click the Account and Identity link, it does what i described above.

Jack

1

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XfinityBrianH

Official Employee

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948 Messages

If you are no longer a customer you would not have access to the Account options anymore, you would only have access to the following features:

- Address book.
- Managing settings and preferences within My Account.
- Deactivating email accounts.
- Changing an existing email address.

Is there information you are trying to change under the account section?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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jackrustler

Visitor

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3 Messages

10 months ago

If i log into a 2nd account i get the reset password prompt. when i select that i get this message

Connect to your home WiFi to reset your password

You'll need to connect to your home WiFi, then navigate to xfinity.com/password to complete a password reset.

I don't have a wifi gateway so now what?

1

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XfinityKrista

Official Employee

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1.5K Messages

Hello @jackrustler, thank you for taking the time to reach out on social media. I understand your concern, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

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jackrustler

Secondary user account pass updates

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XfinityThomasA

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XfinityBrianH

jackrustler

Connect to your home WiFi to reset your password

XfinityKrista

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