Skip to main content
woo12pa's profile
woo12pa
1st Topic

Visitor

 • 

1 Message

Tuesday, December 5th, 2023

Closed

Secondary email password failure

On my secondary email password fails. 

It tells me to see primary user to call xfinity for a password reset. 

[Edited: "Personal Information"] 

Question

 • 

Updated 

2 years ago

 • Edited

418

3

0

Oldest First
Selected Oldest First
XfinityChelseaB

Official Employee

 • 

1.9K Messages

2 years ago

Hello @woo12pa, Thanks so much for taking a moment out of your day to leave a post on our community forum. If the self services options are not working for you to reset your password, then to get help with resetting your passwords, please call our phone support at 1-800-Xfinity (1-800-934-6489) or 1-800-266-2278.

0

0

user_lrofwq

1 Message

2 years ago

I'm currently livid! I can not get into 4 email accounts and I found info in this forum how to fix it. NOT! I followed the directions and not one of the email accounts show up as secondary users. I called and can not get to a human!!!!

1

0

XfinityGabriel

Official Employee

 • 

2.6K Messages

Hi, @user_lrofwq! We appreciate you for reaching out to our forums page and for your patience while waiting for a response. I am sorry to learn that we have made you feel this way. We are the right place to go for help. We will certainly do everything within our power to get this fixed. Are the 4 emails secondary Comcast email accounts? If so, you have tried resetting the passwords to those secondary Comcast emails/ IDs? You can reset them by visiting xfinity.com/password. If you know your password and just want to update it, you can do so via the XFINITY app or on our website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

gonzo_hotep

Visitor

 • 

1 Message

2 years ago

I am in the same boat. Recently I got a notification that I must change my password. We are no longer a Xfinity customer but still use our Comcast email including a secondary email. The password change required cannot be done on the secondary account because no changes are allowed on those. .so this password change.mandate effectively shuts down all secondary accounts without warning or recourse. I do not imagine this was.intentional but  I see no way out of this. I. Would argue that the discontinued  account email FAQ constitutes a promise which is violated by this mandated password change which is impossible to perform.  Any comments from Xfinity on this?

2

0

Again

Expert

 • 

32.3K Messages

@gonzo_hotep​ 

You need to call:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

They can help you, but be mindful that hold times might be long.  Good luck!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

Thank you for reaching out to us @gonzo_hotep. At this time, we do not have any way to reset or assist with password changes for emails linked to deactivated accounts. To reset you Xfinity password please follow the steps in this article. We apologize for any frustration or inconvenience this has caused. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here