Visitor
•
2 Messages
Second Email is Disabled
Our account has two emails associated with it... the first and primary email is the family email, the second is my personal email.
Yesterday I noticed that I couldn't access my personal email (the warning icon next to my account name said "There is a problem with this account." - when I click the icon and then click on "Accounts" it states that my personal email "Account is disabled."
I have no idea why this happened and there's no help that I can find to re-enable (and/or access) this account.
How do I access (and re-enable) this email account (which I use daily)?
Thanks!
John.
Latoque
Expert
•
29.6K Messages
2 years ago
Are you using only the webmail interface to access the email? When you say you clicked on "Account", where are you seeing this? What happens if you try to just sign into the account with a browser, independent of the primary?
0
JohnInLFP
Visitor
•
2 Messages
2 years ago
First, thanks for responding!
Yes I'm using the xfinity email interface with the Chrome browser. Prior to yesterday, when I opened the email interface I would see the main family Comcast email folder *and* my personal Comcast email folder in the left panel (I've always been able to expand the folders to see their respective in-boxes, sent folders, etc). Then, as of yesterday, my personal email folder was still there however I couldn't expand/open it... next to the folder was a triangle warning icon. When I hover over the icon a message pops up that says... 'There is a problem with this account. Click for more information '... when I click on the icon it opens a new screen... on the left panel of the new screen are several options... one is labeled 'Accounts'. When I click on 'Accounts' two rows are displayed... on the second row is my personal email with a label that says 'Account is disabled.'
I'm not sure how to sign into just my personal email.
(edited)
0
0
Latoque
Expert
•
29.6K Messages
2 years ago
It sounds like you have the secondary account entered under "Add Email Account" in the left pane of the Inbox page of the primary account. Is that correct? If so, go into the Accounts section in Settings, delete the account and then try to recreate it again. See if that helps. Do you also have the account enabled on some other device using a mail app?
(edited)
0
0