Second email address

@XfinityTambrey​   I created a user with viewer rights. I used my name, shortened the first name, created a different user name. The password I created doesn't show up under password and it also doesn't let me create a comcast.net email. What am I doing wrong?

I have used the method for creating a New User with Viewer Role where it creates the email account (username@comcast.net) without requesting an email or phone number for confirmation.

Here is the link to the Knowledge Base article:

https://comca.st/360qqO7 .

It states: The Viewer option gives the secondary user limited access to the account and will require you to fill out their user information for them rather than send them an invitation. This is our most basic option with limited permissions. The Viewer role allows limited access to services like Xfinity Stream and Xfinity email. For more information, the link: https://comca.st/360qrl9

Thanks for the reply. I was able to get it done via a different method. It's a pain to do. I removed the one I had done and started over from the beginning using different names. Thanks again.

Oh good! I am glad to hear that finally worked for you. While we are still connected is there anything additional I may assist you with such as billing or your services? If so please send me a message.

I will leave you instructions on how to initiate the message with us! 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message