Search options in Xfinity web email are broken, redundant and/or unclear

2023 June 20th

Hello,

The 1st option when searching in Xfinity web email is broken. Or perhaps it is just redundant and confusing.

The last option is unclear.

Please see the attached image for more details. It shows an example of the options that are shown when a user searches for the word "octopus" in their email.

Please forward this to the Xfinity web email development team so they can can rectify it.

Thanks!
Kurt

Responses

XfinityJoe

Official Employee

•

590 Messages

2 years ago

Good afternoon, Kurt. The article below has tips for searching your Xfinity email.

https://www.xfinity.com/support/articles/search-your-xfinity-connect-inbox

4

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KurSan

New Poster

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4 Messages

@XfinityJoe

Thanks for your reply, Joe.

But I'm very experienced with searching email and nothing there that I didn't already know nor that addresses the issues I am trying to report.

I very much hope you will not let this drop and hope that you will forward these issues to the Xfinity web email development team as I requested.

If you are unable to report these issues, please ask your manager to do so.

Thanks,

Kurt

2 years ago

0

@KurSan Thank you so much for your feedback on the search options for your email. We definitely appreciate information like this from customers like yourself and will make sure this information is handed up to our team. Thank you so much for taking the time to let us know what can be improved to help the user experience!

I am an Official Xfinity Employee.
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2 years ago

KurSan

New Poster

•

4 Messages

(There is no button to mark this as my accepted answer.)

2 years ago

0

XfinityBrianH

Official Employee

•

1K Messages

I am sorry to hear there is an issue marking the post as your accepted answer. I ask that you reach out privately, you can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

BruceW

Gold Problem Solver

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26.1K Messages

2 years ago

... The 1st option when searching in Xfinity web email is broken ...

Are the messages you are looking for in the Spam or Trash folders? You may find that Search doesn't find emails in those folders when you search All Folders. If so and you want to search Spam and Trash as well, you might need to specify them individually instead of All Folders. For me, "All Folders" appears to mean "All Except the Spam and Trash Folders".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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KurSan

Search options in Xfinity web email are broken, redundant and/or unclear

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