Search feature not working

When I type an email address in the search feature a message appears that notes 'No matching items found'. I know for a fact that I have received emails from this person. The same thing happens when I use the feature for subject and mail text. Nothing comes up. Please help!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

BruceW

Gold Problem Solver

•

26.5K Messages

3 years ago

... 'No matching items found' ...

Are the messages in the Spam or Trash folders? You may find that Search doesn't find emails in those folders when you search All Folders. If so and you want to search Spam and Trash as well, you might need to specify them individually instead of All Folders. For me, "All Folders" appears to mean "All Except the Spam and Trash Folders".

When messages are deleted they spend 14 days in the Trash folder, then are moved to "Recover Deleted Items" for 30 days, and then deleted permanently. The "Recover" folder, unfortunately, is not searchable.

ETA: Spam folder

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

0

U

user_b4b22f

Visitor

•

14 Messages

3 years ago

No, I'm searching my inbox.

0

CCBrandon1

Problem Solver

•

770 Messages

3 years ago

Hello. Thank you for reaching out for help with your email. I know how important it is to stay connected to all your contacts. I can help. Can you tell me, are you using the Xfinity app, web browser, or 3rd party email? Also, have you tried to reset your password yet?

0

U

user_b4b22f

Visitor

•

14 Messages

3 years ago

I'm using the web browser. The search feature works on my phone, but not on my computer.

6

0

CCBrandon1

Problem Solver

•

770 Messages

Thank you for letting me know.

Search for Email in Spam and Trash Folders - Xfinity Connect Help

This article outlines the steps you can take to include additional folders in searches of your Xfinity Connect email account.

Include Spam and Trash Folders in Email Searches

Go to https://comca.st/3epGeO9 and sign in to your Xfinity Connect account to search for email messages.
In Xfinity Connect, click in the Search field.
Choose a folder you would like to search by using the folder drop-down list and selecting More... You can specifically search for email in Spam or Trash by selecting either option and clicking OK.

Note: You can run a search while you are in any folder in your list.

Please confirm you are follwing the steps oulined here, to "Search"?

I no longer work for Comcast.

3 years ago

0

U

user_b4b22f

Visitor

•

14 Messages

The email ID I am using is <Edit-personal information>. My response doesn't require a 20 character limit so I'm just typing this so that the message goes through.

(edited)

3 years ago

0

XfinityChristina

Official Employee

•

923 Messages

Hi, @user_bf4b22f. We actually ask that you don't post any persona information like your user ID/email. Did you try the steps listed above by XfinityBrandon?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_b4b22f

Visitor

•

14 Messages

[EDIT: Personal information] is my ID that I am using.

(edited)

3 years ago

0

CCJoshua1

Problem Solver

•

567 Messages

@user_b4b22f, For your protection please keep all personal information, such as your name or username, in a private setting. This platform is public, and open to anyone with an internet connection. We wouldn't want to see your information fall into the wrong hands.

Did you have a chance to try the steps listed above by XfinityBrandon?

I no longer work for Comcast.

3 years ago

0

U

user_b4b22f

Visitor

•

14 Messages

3 years ago

I know how to use the search field but as I mentioned, this feature is not working properly. It will not pull up an email or text.

2

0

XfinityBenjaminM

Official Employee

•

2.2K Messages

@user_b4b22f How do you normally access your email? Are you using a third-party mail client like Outlook or a browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

XfinityBenjaminM

Official Employee

•

2.2K Messages

@user_b4b22f We certainly understand. We are currently working on an issue with our email servers that is causing issues with functionality. We can definitely associate your issue to this problem that our team is working on. We hope to have everything resolved by today as our team is pulling in all available resources to get it fixed as quickly as we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_349742

Visitor

•

1 Message

3 years ago

Hi, I am having the same issue for days now. Search is not working. Firefox Browswer-cleared cache-logged out logged in....no search is working when logged into Xfinity. user name is all4usa....help.

have been using fine for years...i've seen lots of posts regarding this issue. Is there a resolution in the works?

(edited)

1

0

CCOtto

Problem Solver

•

497 Messages

Hi, @

user_349742

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

U

user_b4b22f

Visitor

•

14 Messages

3 years ago

Very frustrating. Sometimes it will pull one or two from the email I'm searching and sometimes I get a blank screen that notes 'No matching items found' ... Xfinity tech, please help!

0

shelw

Visitor

•

4 Messages

3 years ago

I have been having the same problem for several months. Spent an hour on the phone with tech support. Multiple devices. This is unacceptable. I'm trying to run a business, here!

1

U

user_b4b22f

Visitor

•

14 Messages

@shelw I continue to have this search problem. I am considering leaving Xfinity. It's 6:23 am on December 16, 2022, and continue to get this message: Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes. Is anyone else having issues? Is anyone else having this problem?

3 years ago

0

U

user_b4b22f

Visitor

•

14 Messages

3 years ago

Is anyone else having problems this morning connecting to your email? I continue to get this message when trying to open, send, and respond to emails:

Error

An error occurred inside the server which prevented it from fulfilling the request.

1

0

CCEdgardo

Problem Solver

•

513 Messages

Hi there, @user_b4b22f. Thank you for commenting on this post. Are you having issues with a third party email client, app or the website?

I no longer work for Comcast.

3 years ago

0

Email

user_b4b22f

Search feature not working

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_b4b22f

CCBrandon1

user_b4b22f

CCBrandon1

Include Spam and Trash Folders in Email Searches

user_b4b22f

XfinityChristina

user_b4b22f

CCJoshua1

user_b4b22f

XfinityBenjaminM

XfinityBenjaminM

user_349742

CCOtto

user_b4b22f

shelw

user_b4b22f

user_b4b22f

Error

CCEdgardo

New to the Community?