U

Visitor

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10 Messages

Fri, Sep 2, 2022 12:43 PM

Search feature not working

When I type an email address in the search feature a message appears that notes 'No matching items found'. I know for a fact that I have received emails from this person. The same thing happens when I use the feature for subject and mail text. Nothing comes up. Please help!

BruceW

Gold Problem Solver

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24.2K Messages

3 months ago

... 'No matching items found' ...

Are the messages in the Spam or Trash folders? You may find that Search doesn't find emails in those folders when you search All Folders. If so and you want to search Spam and Trash as well, you might need to specify them individually instead of All Folders. For me, "All Folders" appears to mean "All Except the Spam and Trash Folders".

When messages are deleted they spend 14 days in the Trash folder, then are moved to "Recover Deleted Items" for 30 days, and then deleted permanently. The "Recover" folder, unfortunately, is not searchable.

ETA: Spam folder

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Visitor

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10 Messages

3 months ago

No, I'm searching my inbox.

Official Employee

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592 Messages

3 months ago

Hello. Thank you for reaching out for help with your email. I know how important it is to stay connected to all your contacts. I can help. Can you tell me, are you using the Xfinity app, web browser, or 3rd party email? Also, have you tried to reset your password yet? 

Visitor

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10 Messages

3 months ago

I'm using the web browser. The search feature works on my phone, but not on my computer.

Official Employee

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592 Messages

Thank you for letting me know. 

Search for Email in Spam and Trash Folders - Xfinity Connect Help

This article outlines the steps you can take to include additional folders in searches of your Xfinity Connect email account.

Include Spam and Trash Folders in Email Searches

  1. Go to https://comca.st/3epGeO9 and sign in to your Xfinity Connect account to search for email messages.
  2. In Xfinity Connect, click in the Search field.
    XFINITY Connect Search field.

  3. Choose a folder you would like to search by using the folder drop-down list and selecting More... You can specifically search for email in Spam or Trash by selecting either option and clicking OK.
    XFINITY Connect Mail screen.

Note: You can run a search while you are in any folder in your list.
Please confirm you are follwing the steps oulined here, to "Search"?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

The email ID I am using is <Edit-personal information>. My response doesn't require a 20 character limit so I'm just typing this so that the message goes through.

(edited)

Official Employee

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906 Messages

Hi, @user_bf4b22f. We actually ask that you don't post any persona information like your user ID/email. Did you try the steps listed above by XfinityBrandon? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

[EDIT: Personal information] is my ID that I am using.

(edited)

Official Employee

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424 Messages

@user_b4b22f, For your protection please keep all personal information, such as your name or username, in a private setting. This platform is public, and open to anyone with an internet connection. We wouldn't want to see your information fall into the wrong hands.

 

Did you have a chance to try the steps listed above by XfinityBrandon? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

3 months ago

I know how to use the search field but as I mentioned, this feature is not working properly. It will not pull up an email or text.

Official Employee

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228 Messages

@user_b4b22f How do you normally access your email? Are you using a third-party mail client like Outlook or a browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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228 Messages

@user_b4b22f We certainly understand. We are currently working on an issue with our email servers that is causing issues with functionality. We can definitely associate your issue to this problem that our team is working on. We hope to have everything resolved by today as our team is pulling in all available resources to get it fixed as quickly as we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 months ago

Hi, I am having the same issue for days now.  Search is not working.  Firefox Browswer-cleared cache-logged out logged in....no search is working when logged into Xfinity.  user name is all4usa....help.

have been using fine for years...i've seen lots of posts regarding this issue. Is there a resolution in the works?

(edited)

XfinityOtto

Official Employee

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397 Messages

Hi, @

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

3 months ago

Very frustrating. Sometimes it will pull one or two from the email I'm searching and sometimes I get a blank screen that notes 'No matching items found' ... Xfinity tech, please help!

Visitor

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2 Messages

2 months ago

I have been having the same problem for several months. Spent an hour on the phone with tech support. Multiple devices. This is unacceptable. I'm trying to run a business, here!

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