Visitor
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1 Message
Router Arrived Damaged
My Xfinity gateway router arrived today and it was damaged already when I took it out of the package. It got here late at night so it is already too late to call Xfinity. Posting this to have a record of it being broken when it arrived. What should I do next. Will they replace my router?
EG
Expert
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112.8K Messages
2 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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702 Messages
2 days ago
@user_jo0lwg Sorry to hear the modem was delivered damaged. We would be happy to replace it for you. We would be able to ship a new one, but it would take 3-5 business days to arrive. Otherwise, if you have a Xfinity Store nearby you can take the broken one in, and they would swap it for free.
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