ron3084's profile

New Poster

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2 Messages

Fri, Jan 15, 2021 6:00 AM

retrieving purged emails

Xfinity recently purged most of my 2020 Inbox.  How do i retrieve those messages?

Responses

New Poster

 • 

2 Messages

3 m ago

more info on this.  I used the Recover Deleted Emails option but there is a gap between Dec 18, when the Inbox items were purged by Xfnity, and 2019.  IOW, 90% of my 2020 emails are not listed for recovery??

New Poster

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2 Messages

3 m ago

I have the same issue. My inbox was emptied on the same day around the same time...

Latoque

Expert

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28.7K Messages

3 m ago


@ron3084 wrote:

more info on this.  I used the Recover Deleted Emails option but there is a gap between Dec 18, when the Inbox items were purged by Xfnity, and 2019.  IOW, 90% of my 2020 emails are not listed for recovery??


Comcast does not randomly purge Inboxes.  As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. 

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.

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