customer003's profile

Regular Visitor

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3 Messages

Sun, Jun 7, 2020 5:00 PM

Retrieving email from 2011

Is it possible to retrieve an old email from the year of 2011?  

Responses

Latoque

Expert

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28.8K Messages

1 y ago

Did you try to run a search for it?  If you did and came up empty, there is no way to recover something that old if it was deleted that long ago.  If it was just deleted recently you might be able to get it back.  So when was it deleted?

Regular Visitor

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3 Messages

1 y ago

The email I am looking for was never deleted (by me, anyway).  When I scrolled down the list to the maximum, it went to 2016.   I wonder if there is a maximum space for our mialbox, or Comcast only keeps emails on their servers for a limited time.   I also wonder if I could pay a fee for Comcast to retrieve it.

Latoque

Expert

 • 

28.8K Messages

1 y ago


@customer003 wrote:

The email I am looking for was never deleted (by me, anyway).  When I scrolled down the list to the maximum, it went to 2016.   I wonder if there is a maximum space for our mialbox, or Comcast only keeps emails on their servers for a limited time.   I also wonder if I could pay a fee for Comcast to retrieve it.


I'll ask again----------did you try running a search for it?  You could use the sender's email address, or a date range, or something in the subject line or the body of the email.  Each Comcast account has storage of 10 Gb.

Regular Visitor

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3 Messages

1 y ago

Yes, I did.  Using different parameters- name, email address, dates.  All yielded no results.  Thank you for your time.  Really appreciated it!

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