Visitor
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2 Messages
Retention of old Comcast email address
Will I still be able to access my old Comcast email address if I change my userid (and by default my email address)? Ideally I would like to change my userid and then still access the old email so I would know which accounts I need to update to the new Comcast email. Is this even possible?
Accepted Solution
Latoque
Expert
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29.3K Messages
16 days ago
Can you clarify-----do you mean if you change the existing user ID? Because if you do that it will change the email address. Also, if you change it, the old ID is suspended for 90 days, and then is dropped back into the pool of available IDs for any other Comcast internet customer that wants to claim it. If you want to maintain access to the old user ID, leave it alone and create a secondary account for yourself with a new ID. You could then change to new one to be the Primary account if you wanted to. Is that what you want to do? Or something else? You need to provide more information about what you want to do.
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Accepted Solution
XfinityBradM
Official Employee
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86 Messages
14 days ago
Hey there @user_b4b767! Our awesome expert Latoque got here first and is correct when providing the information about changing the username associated with the Comcast email address. They also provided a great solution to obtain another Comcast email address without losing your current email address. Let us know if you have any additional questions or if this was an acceptable solution.
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