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user_f330f3
1st Topic

Visitor

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2 Messages

Saturday, March 26th, 2022 3:01 AM

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Restore secondary email account

I accidentally deleted one of my secondary email accounts.  Is there any way to restore the messages or even just get that specific name working again?

Question

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Updated 

3 years ago

1.1K

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Latoque

Expert

 • 

29.6K Messages

3 years ago

Call Comcast security. If this is something that just happened they might be able to get it back for you.

 Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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XfinitySheila

Official Employee

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1.1K Messages

3 years ago

@user_f330f3

 

Hey there! Usually after a username [email address] has been deleted it goes into a "locked" state for 90 days at which time it is again released.

 

You might want to call Comcast's CSA (Customer Security Assurance).  They may be able to help you.  Their phone number is (888) 565-4329. 

 

Good luck!

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user_f330f3

Visitor

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2 Messages

@XfinitySheila​ I tried this immediately afterwards to no avail.  The first person did not seem to understand the question, and the second person was unable to help as well.  Both tried to get me upgrade my service plan.

3 years ago

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XfinityBrie

Administrator

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671 Messages

@user_f330f3

 

That's strange--they're usually the go-to for anything related to emails or usernames. We can open up a communication channel with them on your behalf. Could you send us a direct message so we can get that process rolling together.

 

To send a direct message:

 

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/38jLsbt
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

Latoque

Expert

 • 

29.6K Messages

3 years ago

I'm going to escalate this to see if we can get some better traction on this situation.  Security should be able to handle this.

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