Visitor
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1 Message
restore access to wife's email
My wife and I have two separate email address @comcast.net. I can still access mine but both her mobile and her tablet cannot log in, and all attempts to update the password keep requiring that she access her emails which is the whole problem we are trying to fix.
XfinityJamesC
Official Employee
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3K Messages
1 month ago
Greetings, @user_9soxg6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these email addresses. You have definitely come to the right place for assistance.
Are these email addresses on the same account? You should be able to log in using your primary profile and change or reset the passwords for the other profiles. https://www.xfinity.com/support/articles/change-secondary-password
If her email address belongs to the primary profile, that can make things a little trickier, but you should still be able to reset the password without accessing that email address, as long as you are connected to your primary home network at the time. https://www.xfinity.com/support/articles/changing-or-resetting-your-password
If all else fails, our Customer Security Assurance (CSA) team can help you reset a password. They are available by phone from 8am to 12am (Eastern Time), 7 days a week, by calling 1-800-266-2278 or 1-800-934-6489 and asking for the "CSA Team" by name.
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