Resetting secondary email passwords

Hi, thanks.   When I do that, I am asked for a phone number to verify the account.   After I enter the phone number, it says please work with your primary account holder.  It says there is not an eligible phone number associated with the account.   I then log in with my primary account which is no problem.   Where do i go from there?   I can see all my secondary accounts in the email section including the account i want to do a password reset for.   When i go to accounts/contact section, i get the “sorry, something went wrong …” error

Further details…when I click “account and identity”, i get a “sorry, something unexpected happened.”   The same message show when i click “update account info”.    I am not even sure where the password reset section is located.   When i go to the email section, i see all of the secondary emails..

Gotcha! If you're trying to reset the password for a secondary profile, try following these steps:

1. Sign in to xfinity.com as the Primary user.
2. Click on the Account icon and select **Account and Identity**.
3. Find the user whose password you want to change.
4. Click on **Change Password** in the Xfinity ID section.
5. Verify your identity via the Xfinity app or a code sent through email/text.
6. Enter a new password and confirm it, then click **Save**.

After changing the password, the secondary profile should add a mobile number or non-Xfinity email for future resets. Let me know if this works for you!

Thanks.  See my other post about the “sorry, something unexpected happened” message 

Just to confirm, you're receiving that error message even when signed in under specifically the primary ID?