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user_dcplml
1st Topic

2 Messages

Saturday, December 2nd, 2023 6:04 PM

Closed

Reset password issue

Was told in live chat two days ago it was a known problem and would be fixed in two days and I would be notified. Has it been fixed. 

Question

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Updated 

1 year ago

214

1

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XfinityChristy

Official Employee

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2K Messages

1 year ago

@user_dcplml Thank you for checking in with us. I would like to take a closer look at this issue to see how I can help. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

2

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user_dcplml

2 Messages

@XfinityChristy​ I am unable to follow those instruction.  My account seems very messed up. I can log into the account but cannot see my 4 view email accounts.  Nothing appears at the top of the page so I cannot send the message you requested.

1 year ago

0

Again

Expert

 • 

31.5K Messages

@user_dcplml​ 

@XfinityChristy​ I am unable to follow those instruction.  My account seems very messed up. I can log into the account but cannot see my 4 view email accounts.  Nothing appears at the top of the page so I cannot send the message you requested.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
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1 year ago

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