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user_m223vo
1st Topic

3 Messages

Thursday, October 12th, 2023 11:53 PM

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Required to change password, now can't send email

I received an email from Xfinity that said I needed to change my password, which I did. I updated this password for my email on my computer and my phone. However, I could then only receive email, not send it. I went back into my email settings and changed the password for the outgoing mail server. After I clicked "Save" a box popped up and said "Verifying Server Settings" and then the password went back to the previous password. How do I get it to change? I'd like to be able to send emails.

Thank you.

PS: I've never had a more frustrating experience trying to get help. You guys make it unbelievably difficult. 

Question

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Updated 

2 years ago

1.4K

2

0

Again

Expert

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31.4K Messages

2 years ago

Not Guidelines related; moved to Email for faster help.

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user_m223vo

3 Messages

Thank you. Each pull down menu did not include the word email and when I typed it in it said it didn't exist, so I had no idea what to do. I hoped someone would take pity on me and do what you did. I appreciate it.

2 years ago

0

Again

Expert

 • 

31.4K Messages

2 years ago

@user_m223vo 

I received an email from Xfinity that said I needed to change my password, which I did. I updated this password for my email on my computer and my phone. However, I could then only receive email, not send it. I went back into my email settings and changed the password for the outgoing mail server. After I clicked "Save" a box popped up and said "Verifying Server Settings" and then the password went back to the previous password. How do I get it to change? I'd like to be able to send emails.

Thank you.

PS: I've never had a more frustrating experience trying to get help. You guys make it unbelievably difficult. 

The email you received, was it an Xfinity verified email?  It would have had the red Xf next to it if it was verified.  Did you click on a link within the email to change your password?

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user_m223vo

3 Messages

No, I went into my Xfinity app, where it told me the same thing. I changed my password in the app. 

I just looked through my email and still have about 7 emails from Xfinity in there. None of them have a red Xf anywhere on them. 

In re-reading the email about changing my password I realized there was a phone number to call if I had problems. It was a nightmare trying to get through to a real person. When I finally got one and explained what was going on, I realized that I could just delete the email account and re-enter it. Fixed it myself. Can't believe I didn't think of that before.

Thank you for your help.

2 years ago

0

XfinityShawn

Official Employee

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1.4K Messages

@user_m223vo I am glad to hear you were able to get this resolved. My team is always here for you if you should need us in the future. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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