Request to update payment method for automatic billing

Hi Support Team,

I am writing to request assistance with updating the payment method for my account.

Whenever I try to add a new credit card, I consistently receive the following error message:

To provide a bit more context, my previous payment method was a card ending in 4816.

I am currently trying to replace it with my new card, but I keep encountering the error message ("We are unable to process your request at this time...")

Here are my account details for your reference:

Account Name: Jiwon Seo

Card Type: Visa

Issue Description: Failed to update card details on the billing page.

Could you please check if there is any account-level restriction or billing issue preventing this update?

Thank you for your help, and I look forward to your reply.

Best regards,

Jiwon Seo