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mikeyt64
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9 Messages

Tuesday, July 13th, 2021 10:32 AM

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request read receipt

How do I find out if an email sent was received?  I checked off "request read receipt" but see nothing indicating whether read or not.  I did a test to myself, check read and then went back to my xfinity account and see nothing confirming request read receipt was accepted. 

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3 years ago

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Latoque

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29.6K Messages

4 years ago

I most email systems, including Comcast, compliance with read receipts is purely voluntary on the part of the recipient.  Unless they respond  to your email you won't see anything that tells you if they opened it. 

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mikeyt64

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9 Messages

@Latoque  Thanks for the reply.  I understand that.  So I tested by sending an email from xfinity to my hotmail account and selecting acknowledge receipt.  Going into my xfinity email thereafter I cant see where my proof of receipt was acknowledged.  How do I see that?

4 years ago

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user_973c43

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4 years ago

I can’t find where to check ”Request read receipt” .  Where is that setting?

3

Again

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31.4K Messages

@user_973c43

In webmail in the Compose window click on Options on the right side and it's the last item in the menu.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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mikeyt64

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9 Messages

Thanks, but I was asking about when the receiver acknowledges receipt on his end....how do I see that on my end?

4 years ago

mikeyt64

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9 Messages

Appreciate it.  I ran a test on my hotmail email and selected received and nothing happend on comcast email.  I'll check junk file.  Appreciate thye effort anyways.

4 years ago

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BruceW

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26.3K Messages

4 years ago

@mikeyt64 wrote: "... how do I see that on my end?"

Read receipts arrive as emails in your Inbox. The exact form depends on the replying system. When Comcast webmail sends one it's an email with the subject "Read acknowledgement". The message body says "This is a delivery receipt for the mail that you sent on [date] to [recipient] with subject '[Subject]'."

As stated previously, you can't rely on them. Consider including some version of "Please reply so I know you got this" with the message you send.

(edited)

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fzangari

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5 Messages

3 years ago

The read receipt found under options when composing an email did work. It does not now work. I called Comcast twice and they say they are workng on it. I believe they changed the email format and that is when it didn't start to work.  Anyways it did work several months ago, I used it a lot.

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Again

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@fzangari I just sent myself an email from my comcast.net address adding a read receipt to a gmail address I have and the read receipt request showed up; I returned it and it showed back up in my comcast.net email.  What makes you think that it doesn't work?  Remember, just because you send one doesn't necessarily mean that the recipient[s] is[are] going to acknowledge it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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fzangari

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5 Messages

@Again It isn't working because it never asks for a receipt., it never shows up.  Don't confuse it with the person who is too lazy to click on the read receipt to send it back. If it doesn't show there is nothing to send back.

3 years ago

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fzangari

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5 Messages

@fzangari I was on the phone with Comcast tech support for an hour. They had to ask the 3rd tier of tech support on this matter.  What happened is that they changed how the  the read receipt works. The read receipt used to show up on the sender's email so that you would know which email that you sent out you asked for a read receipt. This is no longer the case. The only one that sees it asking for a read receipt is the person who gets the email.  The problem with this change is that the sender no longer knows which email he sent he asked for a read receipt.  This was a dumb move on their part, as I like to know which email I sent out I requested a read receipt.

Also under settings, make sure you have this clicked on.

email settings, MAIL, view, click on show requests for read receipts.

3 years ago

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