Request for Lower Rate: Expired Promotion on Account [Edited: Private information]

Hello Xfinity support team,

My name is [Edited: Private information], and my Xfinity account number is [Edited: Private information]

I am writing because my 2-year promotional discount has recently expired, and as a result, my monthly bill has suddenly more than doubled. While I am satisfied using your service for the past two years, the current regular rate is simply too high for my budget.

Before looking into other internet providers in my area, I wanted to check if there are any new promotions, special offers, or cheaper contract plans available to lower my rate. I would love to stay with Xfinity if I can get a promotional rate similar to what is currently offered to new customers.

Please let me know what options are available for my account.

Thank you for your time and assistance.

Best regards,

[Edited: Private information]

Responses

Oldest First

Selected Oldest First

XfinityAmandaB

Official Employee

•

3.2K Messages

18 hours ago

user_7127ku Thank you so much for stopping in for help with your promotion ending. We are always happy to help make sure our members are getting the best promotion options available. I always recommend starting with our repackage page here. If you are not finding any options that fit your needs, please let us know.

Note: For future posts, please be sure not to include any personal/private information to ensure your post is addressed as soon as possible.

[Edited: added hyperlink text]

(edited)

5

0

Email

user_7127ku

Request for Lower Rate: Expired Promotion on Account [Edited: Private information]

XfinityAmandaB

New to the Community?