Request for Lower Rate: Expired Promotion on Account [Edited: Private information]

Hello Xfinity support team,

My name is [Edited: Private information], and my Xfinity account number is [Edited: Private information]

I am writing because my 2-year promotional discount has recently expired, and as a result, my monthly bill has suddenly more than doubled. While I am satisfied using your service for the past two years, the current regular rate is simply too high for my budget.

Before looking into other internet providers in my area, I wanted to check if there are any new promotions, special offers, or cheaper contract plans available to lower my rate. I would love to stay with Xfinity if I can get a promotional rate similar to what is currently offered to new customers.

Please let me know what options are available for my account.

Thank you for your time and assistance.

Best regards,

[Edited: Private information]

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XfinityAmandaB

Official Employee

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3.2K Messages

6 hours ago

user_7127ku Thank you so much for stopping in for help with your promotion ending. We are always happy to help make sure our members are getting the best promotion options available. I always recommend starting with our repackage page here. If you are not finding any options that fit your needs, please let us know.

Note: For future posts, please be sure not to include any personal/private information to ensure your post is addressed as soon as possible.

[Edited: added hyperlink text]

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user_7127ku

Visitor

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5 Messages

@XfinityAmandaB Thank you for letting me know. I will make sure of your comments.

However, I cannot accept any offer you send me, so I would like to kindly ask you for another offer.

I've been a customer for a while, and my monthly bill has become a little too expensive.

Are there any loyalty discounts or promotional plans that I might qualify for?

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6 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

user_7127ku I apologize. I want to make sure we are on the same page. Are you stating that you have already reviewed the offers in the link I provided and there are not any that fit your needs?

Thank you for taking the note. We do take the security of your personal information seriously, and preventing information that may provide access to your personal/sensitive data is important to us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

user_7127ku Thank you so much for clarifying for me. Most of my promotions tend to be similar, but it never hurts to check. I would be happy to see what I have on my end for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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5 hours ago

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user_7127ku

Visitor

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5 Messages

@XfinityAmandaB Okay, I will send a DM now.

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5 hours ago

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user_7127ku

Request for Lower Rate: Expired Promotion on Account [Edited: Private information]

XfinityAmandaB

user_7127ku

XfinityAmandaB

XfinityAmandaB

user_7127ku

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