Regular Visitor
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6 Messages
repeatedly asking for password
In the last day or so, every time I open my mail via Outlook, I'm constantly being prompted for my login credentials. This is a new problem and hasn't happened before.
Anybody know what the issue is?
XfinitySPAAbuse
Official Employee
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103 Messages
5 years ago
@jcgeneral
Hello,
I can confirm that there have been no password changes on your actual email recently.
This is usually a client setting in outlook. You should be able to check the prompt for password settings. You will want to make sure your settings in outlook are as intended for “Always prompt for logon credentials” section.
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jcgeneral
Regular Visitor
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6 Messages
5 years ago
Checked account setting and all good. Still asking for PW every time I open Outlook. Sending outbox seems to be very slow as well.
It's not the end of the world to provide PW, just haven't had to do that for many years and now concerned it's a sign of a larger issue.
Please advise.
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Latoque
Expert
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29.6K Messages
5 years ago
See if the information here solves the issue for you. Make sure you read the whole article--------------------
https://helpdeskgeek.com/office-tips/how-to-fix-outlook-keeps-asking-for-password-issue/
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user_1c4a0b
Visitor
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7 Messages
4 years ago
I am also having this issue and it appears to be an Xfinity mail issue because it happens on all my devices which all have different email apps installed. Even turned off authentication in Thunderbird as a test and when program is opened it asks for password immediately
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EG
Expert
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109.7K Messages
4 years ago
@user_1c4a0b
Please create a new topic of your own here on this board detailing your issue. Thanks. 6 month old dead now being closed.
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