Repeated forced password resets

I'm also having this problem almost daily now.  Tons of threads on this.  I have spoken with regular customer service, with Customer Security Assurance.  I have changed my password several times and now my user name.  This is a Comcast issue that needs to be resolved.  Tired of having to log back into multiple streaming apps on several devices almost daily.  Makes my service unusable, and at this level of frustration, I'm ready to cut cable completely...  Please fix the issue Comcast @ComcastCSAEmail!

hello? anybody?

My 75 year old mom should't have to change her email password every 3 days.

I, too, have to reset my password every time I want to see my Xfinity email.  How do I resolve this issue?  It is very annoying.

I do not see any resolutions to the problem of having to sign in each time I want to read my Xfinity email.  Is anyone monitoring this forum?  We need help.

I am sending you a PM to discuss more details. 

@Ursabear I am also sending you a PM with more info. 

@RockyMountainX I am sending you a PM to discuss more details. 

I do not know how to open a private message.

My problem is not resolved regarding having to continually  log in.

I went to my profile, clicked on subscriptions & notifications tab, but did not know what changes to make as was suggested.  I clicked save changes as told.  Still no help.

What am I doing wrong?

Thank you.

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@Ursabear wrote:

I do not know how to open a private message.

My problem is not resolved regarding having to continually  log in.

I went to my profile, clicked on subscriptions & notifications tab, but did not know what changes to make as was suggested.  I clicked save changes as told.  Still no help.

 

What am I doing wrong?

Thank you.

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You should see this in the upper right corner of this page.  Click on the envelope to see a listing of your private messages.

[This is what I see on my page, btw]

Thanks, I figured out how to get my private messages.  However, none of them helped and I'm still having to log in to my email each time.  Even when I click on "Save" password.

My problem is not resolved regarding having to continually  log in.  It was suggested that I go to my profile, click on subscriptions & notifications tab, and make changes.  I was not told what changes to make.  Then save the changes.  However, when I did this, I did not know what changes to make in order to stop having to log in with my username and password.  So, I'm still having a problem.  Can you tell me what I'm supposed to check in subscriptions & notifications in order to have this problem resolved please?  

Hi @ComcastSPAAbuse, no PM received.

I appologize, I am terrible at using this forum.

My problem is not resolved regarding having to continually  log in.  It was suggested that I go to my profile, click on subscriptions & notifications tab, and make changes.  I was not told what changes to make.  Then save the changes.  However, when I did this, I did not know what changes to make in order to stop having to log in with my username and password.  So, I'm still having a problem.  Can you tell me what I'm supposed to check in subscriptions & notifications in order to have this problem resolved please?  

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@Ursabear wrote:

Thanks, I figured out how to get my private messages.  However, none of them helped and I'm still having to log in to my email each time.  Even when I click on "Save" password.

 

My problem is not resolved regarding having to continually  log in.  It was suggested that I go to my profile, click on subscriptions & notifications tab, and make changes.  I was not told what changes to make.  Then save the changes.  However, when I did this, I did not know what changes to make in order to stop having to log in with my username and password.  So, I'm still having a problem.  Can you tell me what I'm supposed to check in subscriptions & notifications in order to have this problem resolved please?  

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In order to save your password you'll need to have cookies set for the website.  That is a function of your browser, so you need to check your settings for that.

Thanks for your patience!!

Can you tell me how to do what you say above regarding having cookies set for the website?  You say that is a function of my browser, so I need to check my settings for that.

I'm sorry, I do not understand how to do that.  Is it possible for you to be very explicit and number each procedure for me?  I know that is asking a lot.  This is so difficult for me but I'm trying to get it. 

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@Ursabear wrote:

Thanks for your patience!!

Can you tell me how to do what you say above regarding having cookies set for the website?  You say that is a function of my browser, so I need to check my settings for that.

 

I'm sorry, I do not understand how to do that.  Is it possible for you to be very explicit and number each procedure for me?  I know that is asking a lot.  This is so difficult for me but I'm trying to get it. 

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What browser are you using?