U

Visitor

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1 Message

Sat, May 15, 2021 3:33 AM

Relentless spam

Hello, I'm trying to help a colleague who's a former comcast customer that now receives daily spam from which there's no option to unsubscribe. The emails say "Congratulations, we've boosted your internet speeds" then prompts to click a link to "view devices."

The email says it's service-based and sent from an unmonitored address. Reply to unsubscribe is returned undeliverable. 

The emails are relentless -- more than one a day. Is there a way to unsubscribe? A Comcast address to forward the messages as received would be ideal.   

Thank you

Responses

Accepted Solution

Official Employee

 • 

375 Messages

1 m ago

Thanks so much for taking the time to reach out to us regarding the emails that your colleague is receiving. The best possible option to report these spam emails is through our security assurance teams. They are the experts in everything regarding emails and internet security. Their website is https://comca.st/3v5I0ra You can find specific instructions to report spam emails coming from us or another party on your Comcast email. 

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