Hello @lefatman, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Nope. lefatman started and it appears he received a direct response from XfinityKrista but it wasn't published nor did she or any other Xfinity employee respond to the rest of us . Oh well. Thanks Xfinity.
I have been having this missing red dot issue for a couple of weeks now. I get no notice that I have a new email unless I click on my icon and use the drop down. Also, many times I have to refresh the page to even see the drop down to choose email.
This is annoying, any Xfinity staff here that can fix this problem? Thanks.
@JD2016 I'd be happy to look into this further. Can you clarify if this is with a third party email client? If so, which one? Or are you using our Xfinity webpage to access your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm using the xfinity email on the xfinity webpage. I don't want to jump through hoops to fix this, why can't it be resolved by the company? There are enough customers with the same issue.
I don't want to get the red dot back just so something else can go wrong. Why can't you just answer about how to resolve it and what is causing it, publicly? I never received any reply, was it here on the forum? If I get it fixed, I'll be happy to share it here publicly for others to see.
@JD2016, this isn't a known issue and if you're experiencing the issue we would need to troubleshoot further. If you wish to do so, we'd be more than happy to help look into this. When ready, send a DM with your full name and full service address to assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKrista
Official Employee
•
1.5K Messages
5 months ago
Hello @lefatman, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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0
user_c2b5b9
Visitor
•
1 Message
5 months ago
I'm having the same issues here. Any solutions?
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