1 Message
recover or re-instate old email comcast email
I am currently an email only user from back in the comcast.net days. I just discovered that I was using an old comcast email address as a recovery address. The old address no longer exists as it hasn't been accessed in years. Is it possible to re-instate the email account long enough for me to receive a recover email there? I tried to add it as a new user, but my account says I can't do that as an email only customer.
XfinityArmand
Official Employee
•
2.2K Messages
11 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_h44p7h! We are so glad to hear from you and happy to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message, and we can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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