coop3842's profile

New Poster

 • 

5 Messages

Tue, Jan 14, 2020 10:00 AM

Recover my comcast.net email account

I have lost my main comcast.net email account. I am unable to send nor receive emails on the account. How do I recover my email account?

I have tried to add the same coop42 account but the system will not accept it.

Responses

Latoque

Expert

 • 

28.8K Messages

2 y ago

How are you accessing the email?  Using only the webmail interface and a browser?  Or a desktop client like Outlook?  Or the mail app on a mobile device?  Using only the webmail, exactly what happens when you try to sign in?

Latoque

Expert

 • 

28.8K Messages

2 y ago


@coop3842 wrote:

It does not matter what type of device. All my devices are asking for my password which I did not change. The original P/W does not work. I am using Comcast.


Are you getting an error message saying the P/W is incorrect?  Something like this-------------------?

 

Screen Shot 2020-01-23 at 3.38.33 PM.jpg

New Poster

 • 

5 Messages

2 y ago

It does not matter what type of device. All my devices are asking for my password which I did not change. The original P/W does not work. I am using Comcast.

New Poster

 • 

5 Messages

2 y ago

That is one error message, correct.

Latoque

Expert

 • 

28.8K Messages

2 y ago

Then something is wrong with the password.  Try doing a reset-------------

 

https://idm.xfinity.com/myaccount/reset

New Poster

 • 

5 Messages

2 y ago

Thank you!

I reset my password and all is well. 

Don't know why this happened with the existing p/w.

Bob

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