5 Messages
Recover lost emails
I had to reset my password for my comcast email. I was able to update it on comcast.com, but it was not working on my MacBook. I ended up having to delete my mailbox on my MacBook and reinstall the mailbox. After doing so I lost all of my old emails. I have tried calling comcast support, but they said its an apple issue. Can anyone help with this?
EG
Expert
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110.7K Messages
2 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section) for assistance.
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XfinityJohnG
Official Employee
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1.8K Messages
21 hours ago
Thank you for reaching out here @user_xx7j9a. I would be happy to check on any options to recover those emails from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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