2 Messages
Recover emails that have disappeared from my inbox
[Edited: "Personal Information"]
I talked to 5 of your email reps all the way to Security Teir 2.
Three of the reps said that they have fixed the issue, but all three did not work. I was on the phone over 6 hours.
The issue: All of my 2023 emails in my inbox have disappeared. I need to look at allot of IMPORTANT 2023 emails.
I asked if my 2023 emails are still in your system and all said yes, they are available.
XfinityKei
Official Employee
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1K Messages
28 days ago
Hello @user_dlao5z I’m sorry to hear you're missing emails from 2023. I have old emails in my inbox that are important to me as well.
Let's work together to resolve this for you.
I have a link from our help and support site which has some steps for you to try in an effort to recover those emails.
https://www.xfinity.com/support/articles/recover-deleted-email
Can you also check your deleted inbox to see if they're there?
How are you accessing your emails? Are you using connect.xfinity.com
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EG
Expert
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106K Messages
28 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance.
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