R

Visitor

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2 Messages

Tuesday, January 31st, 2023 2:45 PM

Closed

Recipients not receiving emails although they are "sent" and in my Sent folder

My wife and I are having the same issue. People who we have been corresponding with for years with various email services are suddenly not receiving our emails, with or without attachments

Visitor

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2 Messages

2 years ago

I am sending emails with attachments to multiple people (separately). They can open the email AND open the attachment in their email via PHONE, but the attachments will not open in their email via computer

Regular Visitor

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3 Messages

2 years ago

Interesting I am having the same problem, and it started on Jauary 31 the same as the OP. Using the Xfinity email platform, I sent 3 separate emails with invoices attached to 3 separate email addresses. One was a Gmail address, while the other 2 were emails associated with their business websites. None of them got the emails. The emails show as Sent in my Sent folder, with no message back that the email was not delivered. One person got it when I res-ent it. Even when I resent it, the other people didn't get the emails. They get my emails that don't have attachments. They say the emails are not in their Spam folders. @Xfinity Support please look into this.

Official Employee

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1K Messages

Hey there, sorry to hear about the issues here. For email related issues such as this we suggest contacting our CSA team who can be reached by phone at 1-888-565-4329

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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