U

Visitor

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7 Messages

Sat, Nov 20, 2021 12:53 PM

Closed

Recipients not receiving email responses in threads

Starting at least 7 days ago, possibly longer, I am having email issues on my home WiFi. I receive them fine but the recipients do not receive my response. Even though I see them as sent. So I did my own investigating and realized last night it was received if I turned off my home WiFi before sending, and works fine with my phone carrier setting.

I chatted online with Xfinity and after running diagnostics on the backend for a couple hours, they gave me the all clear. It is still not working. I found this forum and saw my EXACT issues and it seems to be spam blockers, but cannot figure out how to contact @ComcastCSAEmail   directly. I saw this person seems to know how to fix it. Can anyone help me?

Thanks!!

 

Accepted Solution

Official Employee

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615 Messages

6 d ago

@user_0ce147 
Good Afternoon,

Please try to send these emails again. Review on our end looks like they got caught up in the spam filter and adjustments have been made to try and alleviate this issue.

Visitor

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7 Messages

@XfinityCSAEmail Thank you so much, the emails are now going through. I appreciate you resolving the issue!

Kind Regards

XfinityKorie

Official Employee

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482 Messages

6 d ago

Hey there, @user_0ce147

 

You can contact our Customer Security Assurance by calling

1-888-565-4329. However, I'd love to help look into this issue as well. Normally, we would submit a ticket to our team and they will get it resolved. I know it has been a couple of days, are you still having issues? 

Visitor

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7 Messages

@XfinityKorie  

Hello and thank you for the offer to assist. It has been taken care of thankfully and recipients are now receiving my emails again.

Kind Regards

Official Employee

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191 Messages

@user_0ce147 We want to thank you for reaching out on our Forums for support with your email concern. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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