New Poster
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4 Messages
Recieving to much SPAM
Hello,
I normally receive a handful of unsolicited emails each day and that didn't bother me. Over the past couple of weeks the SPAM has exploded. In the past 5 hours I have received 42 SPAM emails and they steadily keep coming in.
If I select SPAM while logged onto my webmail will the system eventually block them? I usually access my mail using Outlook and I add them to my junk folder but it's gotten out of control The [Edited: "Language"] get around the junk folder settings by using different onmicrosoft.com email addresses.
Thanks
Accepted Solution
XfinityJammieAAMP
Official Employee
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16 Messages
11 months ago
@kornedbeef
Hello, one quick suggestion I have is to make sure on the webmail portal you have Spam Filtering option turned on for your Comcast.net email address, this will ensure that spam messages that have been detected will be moved to the spam folder automatically. You can confirm by going to "Settings" in the top right corner (sprocket looking image) then selecting "Email Settings" and under "Mail Settings" on the left side select "Advanced Settings", here you can ensure that Spam Filtering is enabled by selecting "Automatically move spam and potentially harmful messages to the Spam folder" If you have already done this, please let me know and I will reach out to you via DM for further details to assist. Also, if you do move a message from the Inbox to the Spam folder, actions are taken to make sure that similar messages are marked a spam in the future. Thanks!
Jammie
9
Accepted Solution
kornedbeef
New Poster
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4 Messages
10 months ago
I didn't change anything yet as described above, but it looks like the massive SPAM wave either is being caught by your filters or the spammers have given up. It's now back to normal.
3
XfinityDilary
Official Employee
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1.6K Messages
11 months ago
Hello, @kornedbeef. Thanks for posting on our Community forums to let us know about your Spam situation. Have you tried managing the Email/Spam filter settings on our website?
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Andyross
Gold Problem Solver
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7.9K Messages
10 months ago
Luckily, the filters are catching 99% of it for me, but I can confirm that my comcast.net has been getting hit very hard. Normally, I rarely get SPAM at that address.
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Dorkzilla
1 Message
9 months ago
The spam filter needs to be fix imo I get 20-30 a day that are not going to do anything about it until other isp are available in your area when that happens that will fix it
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Lkpolo
Problem Solver
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493 Messages
9 months ago
I’m getting close to a hundred spam emails a day that are getting through the XFINITY spam filter and end up in my Apple mail spam folder. What’s going on?
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user_e94j4e
2 Messages
9 months ago
I have received over 500 spam emails this past week that have my Comcast email address shown as the To and From address. When I look at them in Outlook they all show different addresses. When I click on the message I get forwarded thru multiple domains before stopping at the spam advertisement.
I did whois searches on the email domains and on the forwarded webpages. All are hosted at the same host so I setup email rules that forward every emails to the hosts abuse @ email address. The host does nothing! They are allowing the spammer to spam.
Do us all a favor! Search for the email address of your local Congressman and ask them to amend the Can Spam act to make web and picture hosts liable for spam that is sent using their servers if they do not ban accounts that spam. Doing that would put an end to a whole lot of spammers.
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user_e94j4e
2 Messages
9 months ago
I should also mention that I did a Google search on the host with the word spam and there are forum posts for years about that host doing nothing about spam.
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Lkpolo
Problem Solver
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493 Messages
9 months ago
I woke up with 89 emails in my spam folder on Mac mail. I’d like to add that there is something going on affecting XFINITY accounts probably due to the holidays. It might be worth any user to get some paid identity theft protection available to homeowners or renters insurance that will alert you if your email or any passwords show up on the dark web. I have it and its worth its weight in gold to me.
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jimt1975
1 Message
9 months ago
I too need help with the obscene amount of spam email messages I am getting in my xfinity account.
Thanks!
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user_ivrdk8
2 Messages
5 months ago
After the data breach the number of spam email I received dropped to zero for a few weeks.
It back to a dozen or so each day. Why isn’t Xfinity doing a better job?
I would be thrilled if I could simply get Xfinity to stop pushing junk/spam through to my phone! I’m quite happy to go look at it on your server for errors.
how can I get you to stop pushing junk mail folder contents?
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user_bc406f
Visitor
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1 Message
5 months ago
I have checked off the box for Automatically move spam and potentially harmful messages to the Spam folder. I still get 25 to 50 everyday that I have to delete. Customer service is useless.
They tell me to change my password, a few days later I start getting all the span again. I think Comcast wants you to drop your phone provider (t-moble) and sign up with them and pay for there service. I would dump Comcast but all my business and friends have my e-mail.
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user_ivbvec
1 Message
5 months ago
I reveive a ton of spam as well. I go thru the proper way to change spam filter to discord it when any of the conditions are met, but it doesnt change a thing. I still get the same spam emails everyday. help.
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JodyD
Visitor
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3 Messages
4 months ago
I have received over 500 Spam emails in the past 3 days. Today it has expolded. I have my Comcast web email browser and have received over 60 in the last 5 minutes and this has been happening at an alarming rate for the past 2 hours. I have had Xfinitys Spam filter turned on for years and have not had a major problem before.
(edited)
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Lkpolo
Problem Solver
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493 Messages
4 months ago
This morning there are 47 emails in my Spam folder. Yesterday around 35. It’s just getting worse day by day. Those emails come thru but I still don’t receive my Apple Card statement anywhere in my Comcast.net email account. I’ve gone thru the advanced security support. If I can reach someone it didn’t help. The engineers need to fix the spam issue and stop completely blocking the important emails. It’s very frustrating particularly for customers who have been with Comcast.net email for two decades.
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