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user_m-hale55
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Monday, March 13th, 2023 12:55 AM

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Recently not receiving email from a certain sender

I am not receiving emails from a certain sender, but I used to. They are a couple different email address. It is my financial manager and my last email from them was 8/24/22 from one address and 8/2/22 from another. They aren't showing up in Spam folder. The only reason I know I am not getting them is because I have a filter to forward emails with the name of the company to my work email.

These must have started to get filtered by Comcast. Can I send the details of these emails to Comcast so they look into it? What is the best way to submit this issue? I have some others also, but starting with this one. Tech Support email? Telephone?

Thank you

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2 years ago

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Latoque

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29.7K Messages

2 years ago

Can you clarify-------you say you have a filter set up to have the messages go to a work email address------yes?  Is the forwarding set up in the Comcast webmail interface, or a client/app of some kind?    Are the emails showing up at the work address?   If they are, disable the filter and see if the messages start showing up in the Inbox.    If it's not that------------

Call Comcast security and see if there is a blocking issue for that sender's domain----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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user_m-hale55

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@Latoque​ Yes, my forwarding is set up in the Comcast webmail interface. The emails do show up in my work email but not Comcast, which is how I knew they were missing. I do have another sender's email that I also forward to my work email and they show up at work and in Comcast. Thanks for the suggestion to call Customer Security Assurance. I'll try that and maybe disable the filter, but I'm afraid I still won't get the emails and won't know it.

Thanks

2 years ago

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