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Areische
1st Topic

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Saturday, May 14th, 2022 4:03 PM

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Receiving emails

I reset my Comcast password when my email address was spoofed. I have been using both the web browser and the Mozilla Thunderbird client.

Now, I can send emails frm those mailboxes but I am not able to receive emails sent to the Comcast address in either. I have already unchecked forwarding and there are no filter rules set which would block the emails. I’ve followed all the basic steps with no luck - what’s my next step?

Should I elect forwarding to my Gmail address until I get this fixed? some of the emails concern bill paying and I need to keep them current. Will forwarding remove them from the server, where I keep copies of emails received?

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3 years ago

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Again

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31.9K Messages

3 years ago

@Areische 

You shouldn't have a problem sending within webmail.  Are you getting any error messages?

Did you change your password in Thunderbird?

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Areische

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4 Messages

@Again​ Thanks for the reply. I've received a number of messages that I'm not connecting to the IMap server.

I changed the password within XFinity

3 years ago

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Areische

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Further: I changed the password on the XFinity website, which accepted the update. When I go to my Thunderbird client and attempt to download email messages, I get an alert that the IMap server does not recognize my password, and there are radio buttons to retry (which is unsuccessful) or to change the password. I enter the new password which XFinity accepted, with the same result - it is not recognizing my email address and password.

3 years ago

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Again

Expert

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31.9K Messages

@Areische​ 

If you've changed your password for the website, you also need to change it within Thunderbird, otherwise, you won't be able to receive or send in Thunderbird.

In Thunderbird, click on Tools/Preferences

Then in the left pane click on Privacy & Security

In the right pane scroll down to Passwords/Saved Passwords...

In the box that pops up click on Show passwords

Find your old password for your email account and highlight it

Click on Remove

X out of that box

Close the Preferences tab and close Thunderbird

Restart Thunderbird and when it asks for your password, type in your new password

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3 years ago

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