4 Messages
Received notice that an old comcast.net email address will be close if I do not login in the next 90 days, but can't login
Hello,
I have an old comcast.net email address that I created probably 20 years ago if not longer, that were associated to an account that has been closed for years.. I just recently received a notice that the email account will be closed if I do not login.
When I try to login, I get prompted to reset the password with the following message "As part of our commitment to you, Comcast routinely reviews and monitors account security. Please update your password to help protect you and your account.".
When I try to reset the password, I get the following message:
How can I reset the password if the id is not longer associated to an account with an active network?
Thanks,
Dave
XfinityLinda
Official Employee
•
1.7K Messages
1 month ago
Thank you for connecting with us about your email, @user_pw9j5d. We're happy to help. Here: https://www.xfinity.com/email is some more information. You can still retain your email even if you don't have service with us. Here: https://www.xfinity.com/support/articles/using-email-only us a helpful article.
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