MrsHamel's profile

Regular Visitor

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2 Messages

Tue, Feb 25, 2020 6:00 AM

Received multiple "Good news! You can keep using your email address" emails

I have received a "Good news! You can keep using your email address" email in every single email address that I own.   "We're sad to hear you're changing your Xfinity services. However, we're happy to let you know you can continue using your Comcast email address to stay connected with the important people in your life. Just keep accessing your email like you always have."

 

I have made no changes to any of my services.

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Accepted Solution

ComcastCSAEmail

Official Employee

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581 Messages

1 y ago

@MrsHamel can you please provide the date you received that email? I would also ask if you could PM me the email headers for the emails you received so i can look into this further. It may be an automated email sent by mistake, but i would like to find out for certain. 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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2 Messages

1 y ago

Thank you.  i just sent over one of the headers.  I recieved them all on 2/24 at 12:43 PM ET.

New Poster

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5 Messages

1 y ago

I received the exact same email and when logging into my Xfinity account, a page pops up asking for me to accept the Web Services Terms of Service.  I suspected that this is spam, therefore I have not clicked to accept.  At the same time, I'm unable to open my email.

 

Please advise!

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