cip59's profile

New Poster

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5 Messages

Mon, Apr 13, 2020 11:00 PM

Received an email from Comcast stating "Good news! You can keep using your email address."

Received the heading above from Comcast which goes on to say "We're sad to hear that you're changing your XFINITY services.  However, we're happy to let you know that you can continue using your existing email address, to stay connected with the important people in your life.  Just keep accessing your email like you always have...".  Then it goes on to ask me to click on either "Yes, I accept" or "Not now" to accept their Web Services Terms of Service and Web Services Policy.   I do not want to click on either  button as I am leery that it may be spam.  Also, I have not changed my XFINITY services.  Lastly, I can not get to my e-mail portal because this popup page from Comcast prevents me from doing so.  Any input would be helpful.  Thanks!

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ComcastCSAEmail

Official Employee

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580 Messages

1 y ago


@jav6joev wrote:

@ComcastCSAEmail wrote:

looks like something on the backend caused you to get that email. You can safely ignore it. 


@ComcastCSAEmail  How was it determined to be a legitimate Comcast email?


@jav6joev their account looks to be associated to an old disconnected account along their active one and i double checked with logs that our server did send them the email. 

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Latoque

Expert

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28.8K Messages

1 y ago


@cip59 wrote:

Received the heading above from Comcast which goes on to say "We're sad to hear that you're changing your XFINITY services.  However, we're happy to let you know that you can continue using your existing email address, to stay connected with the important people in your life.  Just keep accessing your email like you always have...".  Then it goes on to ask me to click on either "Yes, I accept" or "Not now" to accept their Web Services Terms of Service and Web Services Policy.   I do not want to click on either  button as I am leery that it may be spam.  Also, I have not changed my XFINITY services.  Lastly, I can not get to my e-mail portal because this popup page from Comcast prevents me from doing so.  Any input would be helpful.  Thanks!


Also, to check if it's a legitimate email from Comcast--------------

 

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email/

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@cip59 wrote:

Received the heading above from Comcast which goes on to say "We're sad to hear that you're changing your XFINITY services.  However, we're happy to let you know that you can continue using your existing email address, to stay connected with the important people in your life.  Just keep accessing your email like you always have...".  Then it goes on to ask me to click on either "Yes, I accept" or "Not now" to accept their Web Services Terms of Service and Web Services Policy.   I do not want to click on either  button as I am leery that it may be spam.  Also, I have not changed my XFINITY services.  Lastly, I can not get to my e-mail portal because this popup page from Comcast prevents me from doing so.  Any input would be helpful.  Thanks!


How are you accessing your 'e-mail portal', mobile device, laptop, desktop?  And using an app or the web page access?

Official Employee

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580 Messages

1 y ago

looks like something on the backend caused you to get that email. You can safely ignore it. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@ComcastCSAEmail wrote:

looks like something on the backend caused you to get that email. You can safely ignore it. 


@ComcastCSAEmail  How was it determined to be a legitimate Comcast email?

New Poster

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5 Messages

1 y ago

That was a great question--thanks!  

New Poster

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5 Messages

1 y ago

Thanks for the very helpful information!

New Poster

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5 Messages

1 y ago

Thank you so much for your replies.  I clicked on "Yes, I accept" and am now good to go.

New Poster

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3 Messages

4 m ago

Had a question if you don't mind. Comcast mentions that we need to access our email 90 days before we discontinue to keep our comcast email if we discontinue our service. Do you know if that means we have to access our email through the xfinity website or just access our email from our own personal area. For ex I am a Mac user, and view all my emails from my Mac mail on my laptop.

 

S Shick

Latoque

Expert

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28.8K Messages

4 m ago


@sshick wrote:

Had a question if you don't mind. Comcast mentions that we need to access our email 90 days before we discontinue to keep our comcast email if we discontinue our service. Do you know if that means we have to access our email through the xfinity website or just access our email from our own personal area. For ex I am a Mac user, and view all my emails from my Mac mail on my laptop.

 

S Shick


When you use a desktop client like Mac Mail or Thunderbird, it keeps you signed in unless you deliberately disable the account in the client.  So you should be good to go.  But just as insurance I would sign into it once from the webmail UI anyway.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

4 m ago

Thanks so much for your help and clarification!

Siao Mei
Again

Expert

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25.5K Messages

4 m ago

Also, just to be on the safe side, log in to webmail once a month, even if you do nothing else but that.  Also, if you use IMAP, you generally won't see any spam messages in a client, so if you're missing an expected email, it may have ended up in your Spam folder in webmail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

4 m ago

Ok thanks for the tip!

S Shick
ComcastRob

Official Employee

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248 Messages

4 m ago

@sshick

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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