New Poster
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2 Messages
Read receipts being sent without me checking the box
Recently my emails from my xfinity email directly from the xfinity web page mail have included the request for read receipt. I do not want that on emails I am sending. Is there an issue with this option being activated recently without users actually activating it? How do I fix it? I tried chatting for help yesterday, but he was unable to help. I see @ComcastMichael was helping others that had the same issue a few months back, but there weren't options to respond to the posts. Thank you for any help!
Responses
BruceW
Gold Problem Solver
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22.2K Messages
1 y ago
Comcast's Open-Xchange "Appsuite" webmail ("...connect.xfinity.com/appsuite/...") has a bug where, if you compose an email, save it as a draft, and then edit and send that draft, webmail will include a read receipt request even if you have that preference turned off.
AFAIK Comcast has not acknowledged this as a problem nor promised a fix, and the only workaround is to copy the information in the draft into a new Compose window and send from there.
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michellechef
New Poster
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2 Messages
1 y ago
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