1deal's profile

Frequent Visitor

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5 Messages

Wed, Feb 12, 2020 6:00 PM

Closed

Read messages were deleted for Feb.

I just noticed that all the February 2020 emails that I had read but left in my Inbox were missing. They were there a few days ago. I found them in the Trash folder, but I didn't move them there. All messages up through 1/31/2020 are untouched. What's going on? I just use Firefox and browse to the Comcast site, so I'm not using any local mail client. I'm on a MacBook Pro running 10.15.2.

 

Thanks.

Official Employee

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629 Messages

2 y ago

@1dealI am sending you a PM to gather more info. 

Official Employee

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629 Messages

2 y ago

@1deal 

Hello, we've noticed your private message feature is not enabled. We can assist further in a private message. You can also reach out to us directly at 888-565-4329.

Again

Expert

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26.7K Messages

2 y ago


@ComcastCSAEmail wrote:

@1deal 

Hello, we've noticed your private message feature is not enabled. We can assist further in a private message. You can also reach out to us directly at 888-565-4329.


@1deal 

In order to enable your PM feature, click on your icon in the upper right of the page and click on My settings, the Preferences tab, and then on Private Messenger.

Frequent Visitor

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5 Messages

2 y ago

In the Community Forum -> Preferences -> Preference Options, I don't see anything like Private Messenger. I just see Time Zone, Language, . . . Show Confirmation Pages for Posts. 

In email, from the settings icon (gear), I also can't find anything that sounds like Private Messaenger.

Now what?

 

Thanks.

Official Employee

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629 Messages

2 y ago

@1deal I'm sending you a PM now. 

Again

Expert

 • 

26.7K Messages

2 y ago


@1deal wrote:

In the Community Forum -> Preferences -> Preference Options, I don't see anything like Private Messenger. I just see Time Zone, Language, . . . Show Confirmation Pages for Posts. 

In email, from the settings icon (gear), I also can't find anything that sounds like Private Messaenger.

Now what?

 

Thanks.


I never said anything in the path I posted about Preference Options.

 

Forum My Settings1.png

Frequent Visitor

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5 Messages

2 y ago

Thanks. Yeah, I finally saw that. And I got a PM from the Comcast person, so looks like that method is working.

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