Frequent Visitor
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5 Messages
Read messages were deleted for Feb.
I just noticed that all the February 2020 emails that I had read but left in my Inbox were missing. They were there a few days ago. I found them in the Trash folder, but I didn't move them there. All messages up through 1/31/2020 are untouched. What's going on? I just use Firefox and browse to the Comcast site, so I'm not using any local mail client. I'm on a MacBook Pro running 10.15.2.
Thanks.
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@1dealI am sending you a PM to gather more info.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@1deal
Hello, we've noticed your private message feature is not enabled. We can assist further in a private message. You can also reach out to us directly at 888-565-4329.
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Again
Expert
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32K Messages
5 years ago
@1deal
In order to enable your PM feature, click on your icon in the upper right of the page and click on My settings, the Preferences tab, and then on Private Messenger.
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1deal
Frequent Visitor
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5 Messages
5 years ago
In the Community Forum -> Preferences -> Preference Options, I don't see anything like Private Messenger. I just see Time Zone, Language, . . . Show Confirmation Pages for Posts.
In email, from the settings icon (gear), I also can't find anything that sounds like Private Messaenger.
Now what?
Thanks.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@1deal I'm sending you a PM now.
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Again
Expert
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32K Messages
5 years ago
I never said anything in the path I posted about Preference Options.
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1deal
Frequent Visitor
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5 Messages
5 years ago
Thanks. Yeah, I finally saw that. And I got a PM from the Comcast person, so looks like that method is working.
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