Regular Visitor
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4 Messages
Reached 100% quota
I received a message that I had reached the 100% quota and needed to delete some emails to continue using. No matter how much I delete, more old emails keep coming in, but I can't receive the new ones. How do I receive my new email ? This is what all my doctors use to send me messages as well as businesses and for my husband's business also.
Accepted Solution
Again
Expert
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31.4K Messages
4 years ago
Log into https://connect.xfinity.com/appsuite with your username and password and try deleting your emails from there.
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Again
Expert
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31.4K Messages
4 years ago
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Lori1350
Regular Visitor
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4 Messages
4 years ago
I eliminated email. I tried sending a test mail. It did not send, but I received a message stating, "Cannot Send Mail. A copy has been placed in your Outbox. The recipient was rejected by the server."
I've literally deleted thousands of emails, but it won't allow any new ones to come in. It just pulls more old ones in. I've archived the important ones. I only have an iPhone and iPad, no computer.
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rightfooted
Expert
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1.4K Messages
4 years ago
Try getting rid of emails with large attachments. Save the attachments to your device, and delete the emails.
https://www.xfinity.com/support/articles/xconn-email-storage-limit
Also consider adding another email address. You can have a total of seven.
https://www.xfinity.com/support/articles/stay-connected-with-email
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Lori1350
Regular Visitor
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4 Messages
4 years ago
I'm deleting them from my iPhone and iPad. I have never logged into webmail. I've had this account for at least 10 years.
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Lori1350
Regular Visitor
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4 Messages
4 years ago
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Again
Expert
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31.4K Messages
4 years ago
You're quite welcome! Have a happy holiday season and stay safe!
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