Lori1350's profile

Regular Visitor

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4 Messages

Wed, Dec 16, 2020 5:00 PM

Reached 100% quota

I received a message that I had reached the 100% quota and needed to delete some emails to continue using. No matter how much I delete, more old emails keep coming in, but I can't receive the new ones. How do I receive my new email ?  This is what all my doctors use to send me messages as well as businesses and for my husband's business also. 

Responses

Accepted Solution

Again

Expert

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25.8K Messages

6 m ago


@Lori1350 wrote:

I'm deleting them from my iPhone and iPad. I have never logged into webmail. I've had this account for at least 10 years. 


Log into https://connect.xfinity.com/appsuite with your username and password and try deleting your emails from there.

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Again

Expert

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25.8K Messages

6 m ago

Are you going to webmail to delete emails or just deleting them from your iPhone and iPad?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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4 Messages

6 m ago

I eliminated email. I tried sending a test mail. It did not send, but I received a message stating, "Cannot Send Mail. A copy has been placed in your Outbox. The recipient was rejected by the server." 
I've literally deleted thousands of emails, but it won't allow any new ones to come in. It just pulls more old ones in. I've archived the important ones. I only have an iPhone and iPad, no computer. 

rightfooted

Expert

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1.1K Messages

6 m ago

Try getting rid of emails with large attachments. Save the attachments to your device, and delete the emails.

https://www.xfinity.com/support/articles/xconn-email-storage-limit

 

Also consider adding another email address. You can have a total of seven.

https://www.xfinity.com/support/articles/stay-connected-with-email

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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4 Messages

6 m ago

I'm deleting them from my iPhone and iPad. I have never logged into webmail. I've had this account for at least 10 years. 

Regular Visitor

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4 Messages

6 m ago

I wanted to let you know I did log in there and eliminating the email has worked. I had no idea. I’m working on clearing it out. Thank you so much!
Again

Expert

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25.8K Messages

6 m ago


@Lori1350 wrote:
I wanted to let you know I did log in there and eliminating the email has worked. I had no idea. I’m working on clearing it out. Thank you so much!

You're quite welcome!  Have a happy holiday season and stay safe!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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