U

Visitor

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2 Messages

Wed, Sep 15, 2021 4:35 PM

RE: How do I set up an additional email account?

I'm trying to establish an email account for my wife. When I go to the  https://customer.xfinity.com/#/users page and hit the add user button, it wants an email address for her. In other words, she has to have an email address to create an email address. This doesn't work for her. How can this be fixed?

This post was created from this comment on different post
jav6joev

Gold Problem Solver

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2.2K Messages

4 m ago

@user_Brad  There are three user roles when adding users.  The first/higher two require an email address for security. The third/lowest (Viewer) does not ask for an email address.  Use this one and then at a later time you can change her user role to one of the others.  Are you using a mobile device (phone, tablet) or desktop/laptop to access the web site?

(edited)

Visitor

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2 Messages

@jav6joev

Ok thanks, that worked. Now that I've done it I don't see how to update her level. When I go into users and try to edit her level, the level settings are no longer an option.

Brad

BruceW

Gold Problem Solver

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23.3K Messages

4 m ago

@user_Brad wrote: "... I don't see how to update her level ..."

Under https://customer.xfinity.com/#/users when logged in with your Primary UserID don't you have a section like this one that leads to the options @jav6joev posted? :

(edited)

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