Re: Community Forum Username Change!!!!!!!!

Help! This is maddening. My username was finally updated but I think only looks right if I email from my laptop. If I email from my smartphone instead of showing Richvegter it shows up DONNA/RICHARD in front of my person email. This looks unprofessional and confuses the recipient. I have no idea where it came from or how I change it. My wife is on the account and already fought through changing it with customer service but again it only worked on emails from the laptop. How do I invoke this change when email is sent from my smartphone?