Contributor
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70 Messages
Quickest way to access email through Xfinity app?
The only way I see to get to my emails through the Xfinity app, if there's not an unread email, is through the Xfinity Assistant. I see no links to email. Am I right? You need to type "email" in Xfinity Assistant to get there, if there's no unread emails?
Accepted Solution
XfinityBenny
Official Employee
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1K Messages
2 years ago
@alex179 You have the correct path on the app, we're updating it to make it easier in the future. For now, the official way is to log in through the Online portal. That allows you to easily sign in and access your Xfinity Email or Xfinity Voice voicemail on xfinity.com.
Note: Bookmark your email sign-in page on your device's browser, to easily access your account faster in the future.
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BruceW
Gold Problem Solver
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26.6K Messages
2 years ago
Comcast discontinued their email app and has not included email access in any of their other apps. You have to use your phone or tablet's native email app, or download a 3rd party email app, or use a web browser to access webmail at https://connect.xfinity.com.
In the Xfinity app on my Android phone I have:
"Account" icon / Account settings / Xfinity ID & Security / Comcast email / Go to inbox
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"Account and identity" button / Xfinity ID & Security / Comcast email / Go to inbox
But "Go to inbox" is just a link that opens the "connect.xfinity.com" webmail site in a web browser. It would be faster to open the browser and tap a Bookmark or Favorite for the site, or open an email app configured for Xfinity. For app setup see https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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alex179
Contributor
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70 Messages
2 years ago
Sounds like the iOS app is different. I should have mentioned I'm using iOS devices. When I click on the link to view rewards, it gives me the option to view my email, and if there's an unread email, there's a red dot on the link.
When I click on that link with the red dot, it then takes me to a page with the option to view my email.
When I click on the "Check Email" option, it then opens my email inside the app. No need for an external browser. I just don't see a faster way to get there without going through all those steps.
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