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user_tjw912
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Regular Visitor

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13 Messages

Wednesday, May 11th, 2022 10:44 PM

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Question about syncing Outlook and Xfinity email online

It seems that the folders and emails that I thought I had within Outlook on my laptop or desktop are not present in the online email folders at xfinity.com.   Is there any guidance in using Outlook with Xfinity online email. 

If the online email does not sync completely with the folders and their contents on your laptop or desktop, which is the master? 

Is the online email and folders the master or do they only reside on the respective computers?   I understand that the online account can only hold 10 Gb, but it seems that previously (maybe several years ago) something changed such that all folders on my local computers are not mirrored on the Xfinity server(s). 

Can someone explain that, and whether a change occurred or not?  Also, if you have a recommended SOP with working with a local email client like Outlook, it would be great to see that.  I understand that I can/could have archived folders as PST files so that they would not be purged as I approached 100% of 10 Gb quota, but I really didn't have much or any warning.

Thanks very much for any help or advice you can offer. 

Tom from Wilmington

Question

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Updated 

3 years ago

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XfinityRay

Official Employee

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2.7K Messages

3 years ago

Hi, @tjwaeghe. Thanks for your great questions about using Xfinity email and Outlook. This article explains the difference between the IMAP and POP settings. IMAP will keep your emails synchronized across devices. This article shows how to configure Outlook 365 for Xfinity email. If you have a different version of Outlook let me know and I will get different instructions. I am also seeing some help from Microsoft that shows to ensure your files are set up for IMAP in the Outlook settings. Please let us know if this fixes the problem or if you have additional questions. We are happy to help.

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LisaPerkins

Frequent Visitor

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11 Messages

@XfinityRay​ I have outlook 2016 and would like the additional instructions.  I would like the folders that I set up with my outlook to sync with the organization of my emails at xfinity/comcast.  It synced before, but now they are no longer syncing.  Folder names that I change in outlook are not being changed in xfinity mail and any new emails that I drag to the renamed folder are no longer visible in xfinity mail.

3 years ago

Again

Expert

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31.4K Messages

@LisaPerkins​ 

Have you tried clearing your cache and cookies and then closing your browser and starting a new session? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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billyd0214

Visitor

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1 Message

3 years ago

I have the same problem and I don't see anyone helping.   I need to move to a new machine on the OLD machine has all the new folders.   the exported file creates the same faulty set the xfinity website contains.   Many missing folders.    what do I do?  I even tried to export/import specific files.  that doesn't.   that coder didn't test his work.

1

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Again

Expert

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31.4K Messages

@billyd0214​ 

I have the same problem and I don't see anyone helping.   I need to move to a new machine on the OLD machine has all the new folders.   the exported file creates the same faulty set the xfinity website contains.   Many missing folders.    what do I do?  I even tried to export/import specific files.  that doesn't.   that coder didn't test his work.

You need to explain better what you are trying to do and with what.  Are you talking about webmail only, or an email client like Outlook or Thunderbird?  Where are you trying to export files from and where are you trying to import files to?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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