PTR Record Request

Hey, there! Thank you for bringing this to our attention through our Forums page, and thank you for your patience while awaiting our response! I understand you would like obtain some help, in terms of requesting a PTR, and I can most certainly appreciate your efforts to reach out! 

Unfortunately, this is not something we would be able to offer, under a residential account. However, static IP features, and addresses are offered through our business services, in any case this may be an option for you, in the future. Please let us know if there is anything else that we can help you with, and our Digital Care Team will be here, every step of the way!

https://comca.st/3ampH8Z

Hello Comcast TylerJ. I am retired and taking various programming, app development and networking classes to keep my mind sharp and to help family members with their technology issues. I don't have any plans to run a business or need business services as a retiree. So to clarify, there is no circumstance whereby you cannot offer me a PTR to test the mail server I have programmed with my family members, solely because I have a residential account? As a customer of Xfinity Internet (Comcast) since the early 2000s, I have paid, and continue to pay, a significant amount for high speed and unlimited home internet services (among other Xfinity services) and I don't think, therefore, as a 20-year customer, that this is a big request. I would find it highly unusual that this is some type of coding issue that prevents residential accounts from having PTRs so I ask again for you to consider my request. If necessary, you could also technically convert my account to a "business account," but provide the exact same pricing and service plan levels. In any event, it seems that there is a solution other than, sorry we can't do that, thereby penalizing long-term customers who are just trying to keep up in a rapidly changing tech environment. Thanks again for your consideration and hopefully, a creative solution.  --Jeff

So, you come back two months later to respond to @ComcastTylerJ's post instead of following up with him in a timely manner?  Comcast cannot help you with this request on a residential service, and I doubt you could get a business account for the same price as a residential account with the same service plan.

An alternative is to sign up with a hosting service that offers email accounts; most offer a short term trial, which may be adequate to do what you'd like.

You might want to discuss the problem with your instructor and see if s/he has any solutions.